---
title: "What are Workflows"
canonical: "https://support.passcreator.com/space/KB/1655504899/What%20are%20Workflows"
format: markdown
---
## Overview

**Workflows** in Passcreator are automation rules that help you streamline repetitive tasks and improve efficiency by connecting events (called *triggers*) to follow-up steps (called *actions*). Workflows allow you to define exactly what should happen when certain activities occur in your Passcreator account, such as creating or updating a pass.

With Workflows, you can automate the movement of data, pass management, notifications, and integration with other tools - all without writing code.

## How Workflows Work

Each Workflow consists of two main parts:

- **Trigger**: An event in Passcreator that starts the workflow. For example:
  - A pass is created
  - A pass is updated
  - A pass is saved in Wallet
  - A contact is created in your CRM
  - A form is submitted in your forms tool
- **Action(s)**: One or more steps that should happen automatically when the trigger occurs. These can include:
  - Creating a new pass
  - Updating or deleting an existing pass
  - Sending data to an external system (like your CRM, ERP or other tools)
  - Sending notifications or logging activity

Once activated, a Workflow continuously listens for the configured trigger and executes the linked actions whenever that event happens.

## Example Scenario

Let’s say you’re organizing a concert and want to automate ticket distribution. Every time a new attendee registers through your CRM:

1. **Trigger**: A new contact is added in your CRM.
2. **Action 1**: Create a digital pass in Passcreator with that contact’s details.
3. **Action 2**: Send a confirmation email to the attendee with a link to download the pass.

This Workflow ensures that every registrant gets their pass instantly without any manual steps.

## Why Use Workflows?

Workflows are designed to:

- **Save time** by automating routine, repetitive tasks
- **Reduce manual errors** that come from manual data handling
- **Respond instantly** to user actions or system events
- **Integrate seamlessly** with the tools you already use (CRM, email platforms, databases, etc.)
- **Scale effortlessly** as your volume of passes or users grows

## Accessing Workflows

You can access the Workflow Engine directly from your Passcreator dashboard under the “Workflows” section. Your Passcreator account is already connected to the Workflow Engine - no extra setup or technical configuration is needed.